1. Purpose

The purpose of these General Conditions of Use (hereinafter "GCU") is to define the terms and conditions under which the company Relo makes its website www.relo.top (hereinafter the "Site") available to users and offers the sale of its products.

Any navigation on the Site or any purchase implies full and complete acceptance of these T&Cs.

2. Access to the Site

Access to the Site is free for any user with internet access. All costs related to the connection (computer hardware, software, internet connection, etc.) are the responsibility of the user.

Relo strives to ensure permanent access to the Site, but cannot be held responsible for technical interruptions beyond its control.

3. Products and role of Relo

Unlike some intermediary platforms, Relo acts as a direct seller of the products offered on the Site .

Product descriptions, photos, prices, and technical specifications are provided with the utmost care. In the event of an obvious error, Relo reserves the right to correct or cancel an order.

4. Orders and payments

Orders are placed exclusively online via the Site.

Payment is due in full and is due upon ordering. No installment payment options are available.

Relo uses secure payment providers to ensure the confidentiality of the buyer's banking data.

5. Delivery

Delivery times and costs are specified when ordering.

In the event of a delay attributable to the carrier, Relo cannot be held responsible but will make its best efforts to find a rapid solution.

6. Right of withdrawal and returns

In accordance with the law, the buyer has 14 days to exercise his right of withdrawal from receipt of the product.

Relo also offers a 30-day voluntary return policy . The practical details (return request, prepaid label, etc.) are specified on the Site.

The product must be returned in its original condition, with all accessories and packaging.

7. Warranty

Products sold by Relo benefit from:

• of the legal guarantee of conformity;
  
• of the guarantee against hidden defects;
  
• a 12-month Relo commercial warranty covering breakdowns and operating faults.
  

The detailed conditions of the commercial guarantee are available in the dedicated section of the Site.

8. Liability

Relo makes every effort to guarantee the reliability of the information on the Site.

However, Relo cannot be held responsible:

• in the event of non-compliant use of the products by the buyer;
  
• in the event of indirect damages resulting from the use of the Site or the products;
  
• in the event of temporary unavailability of the Site for maintenance or technical problems.
  

9. Intellectual Property

All elements present on the Site (texts, images, logos, videos, database, etc.) are protected by intellectual property law.

Any unauthorized reproduction, representation or exploitation is strictly prohibited.

10. Personal data

Relo collects and processes personal data in accordance with the General Data Protection Regulation (GDPR).

All information is available in the Privacy Policy accessible on the Site.

11. Complaints and mediation

For any questions or complaints, the user can contact Relo at the following address:

📧 support@relo.top

In the event of a dispute not resolved after a written complaint, the buyer may have recourse free of charge to a consumer mediator, in accordance with current legislation.

12. Applicable law and competent jurisdiction

These T&Cs are subject to French law.

Any dispute relating to their interpretation or execution will be submitted to the competent courts of the Paris jurisdiction, unless otherwise provided for by mandatory legal provisions.