Privacy policy

Last updated: November 20, 2025

Relo operates this store and website, including all related information, content, features, tools, products and services (hereinafter the "Services") to provide a secure and personalized shopping experience. This Privacy Policy describes how we collect, use and disclose your personal information when you use our Services.

Collection and use of personal information

We only collect the information necessary to provide our Services, process your orders and enhance your shopping experience. The primary purpose of collecting your information is never to build a marketing database.

Types of information collected

  • Contact details: name, address, phone number, email address.
  • Financial information: card numbers, bank account details, payment information.
  • Account information: usernames, passwords, preferences.
  • Transaction history: viewed items, cart additions, orders and returns.
  • Communications: messages exchanged with customer service.
  • Technical information: device, browser, IP address, unique identifiers.
  • Usage information: interactions with the website and Services.

Protection of financial information

All payment pages and pages for submitting sensitive data use SSL / HTTPS to protect your financial information, including your credit card number.

Use of personal information

  • Provide and personalize the Services, process your orders, shipments, returns and exchanges.
  • Marketing and advertising, only if you have consented.
  • Ensure security, fraud prevention and account authentication.
  • Respond to your requests and provide customer service.
  • Comply with legal obligations and judicial proceedings.

Disclosure of information

We never sell your personal information to third parties. Information may only be shared:

  • With Shopify and its providers for order processing and technical services.
  • With our marketing partners only if you have given your consent.
  • When required by law or in the context of legal proceedings.

Cookies and third-party advertising

We use cookies and similar technologies to improve our Services and offer you targeted advertising if you have consented. You can manage your preferences and opt out of tracking through the options provided on the website.

Children

Our Services are not intended for children under the age of 16, and we do not knowingly collect their information.

Promotional and gift-related data

If you participate in promotions, giveaways or special offers, the collected information is only used to complete the transaction or marketing activity and not for primary data collection purposes.

Data security and retention

We take appropriate security measures, but no data transmission is completely secure. Information is only retained for as long as necessary to provide the Services, comply with the law and resolve disputes.

Your rights and choices

  • Access, correction, deletion and portability of data.
  • Opposition to processing for targeted advertising.
  • Withdrawal of consent at any time for marketing purposes.
  • Exercise your rights via the Shopify portal or by contacting us directly.

International transfers

Your data may be transferred and stored outside your country, including outside the EU or the United Kingdom, only through legal transfer mechanisms such as standard contractual clauses.

Policy modifications

This Policy may be updated at any time. The "Last updated" date will be revised, and continued use of the Services constitutes acceptance of the modifications.

Contact

For any questions or to exercise your rights, contact us:

  • Email: support@relo.top
  • Phone: +40 755 050 988
  • Address: 6TH FLOOR, ALEXANDRA HOUSE 18, CHATER ROAD, CENTRAL, HK