Shipping & Delivery
What are the estimated delivery times?
Delivery times are clearly indicated on each product page. Here is an overview of our delivery times by region and shipping method:
France, Germany, Italy, Spain, Austria, Belgium, Luxembourg, Portugal:
- Standard Delivery: 2 business days
- Express Delivery: 1 business day (additional €5)
What are your business days?
Business days are Monday to Friday, excluding public holidays and weekends.
What is the order processing time?
All orders are processed within 1 business day before shipment.
How can I track my order?
A tracking number will be sent to you within 24 hours of your order, allowing you to track your package in real time.
What shipping methods are available?
We offer two shipping options:
- Standard Delivery: free
- Express Delivery: +€5
(Available for France, Germany, Italy, Spain, Austria, Belgium, Luxembourg, Portugal)
What are the shipping fees?
France, Germany, Italy, Spain, Austria, Belgium, Luxembourg, Portugal:
- Standard Delivery: free
- Express Delivery: €5
Is there a free shipping policy?
Yes. Standard delivery is free for all orders shipped to France, Germany, Italy, Spain, Austria, Belgium, Luxembourg, Portugal.
Which countries do you ship to?
We currently ship to the following countries:
- France
- Germany
- Italy
- Spain
- Austria
- Belgium
- Luxembourg
- Portugal
We do not ship outside these countries at this time
Who is responsible for customs duties or import taxes?
All orders include taxes, and we cover all applicable duties or taxes. You will not have to pay any additional customs fees.
What should I do in case of a delivery delay?
During peak periods (such as Christmas), in severe weather conditions, or for large items, delivery times may be longer than expected. If your order is delayed, please track your package using the provided tracking number or contact our customer service.
Is a signature required upon delivery?
In most cases, a signature is required upon receipt of your package or replacement item. This ensures secure delivery and protects you in case of a dispute regarding receipt.
How does Relo ensure reliable delivery?
We are committed to providing fast, reliable, and hassle-free delivery. You can always track your shipment with your tracking number or contact us via our contact page if you have any questions.