Shipping policy

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What are the estimated delivery times?

Estimated delivery times are clearly indicated on each product page. Here is an overview of our delivery times by region and shipping method:

France, Germany, Italy, Spain:

Standard Delivery: 2 business days
Express Delivery: 1 business day (5 € surcharge)

What are the business days?

Business days are Monday to Friday, excluding public holidays and weekends.

What is the order processing time?

All orders are processed within 1 business day before shipment.

What happens if I place my order after 1 PM?

For orders placed after 1 PM, the delivery time will be calculated from 8 AM the following business day.

How can I track my order?

A tracking number will be sent to you within 24 hours of your order, allowing you to track your package in real time.

What shipping methods are available?

Standard Delivery: free of charge
Express Delivery: +5 €
(Available for France, Germany, Italy and Spain)

What are the shipping costs?

France, Germany, Italy, Spain:

Standard Delivery: free of charge
Express Delivery: 5 €

Is there a free delivery policy?

Yes. Standard delivery is free of charge for all orders delivered to France, Germany, Italy and Spain.

Which countries do you ship to?

We currently ship to the following countries:

France
Germany
Italy
Spain

We do not ship outside these countries at this time.

Who is responsible for customs duties or import taxes?

All orders include taxes, and we cover all applicable duties or taxes. You will not have to pay any additional customs fees.

What should I do if my delivery is delayed?

During peak periods (such as Christmas), in case of severe weather conditions or for bulky items, delivery times may be longer than expected. If your order is delayed, please track your package with the provided tracking number or contact our customer service.

Is a signature required upon delivery?

In most cases, a signature is required upon receipt of your package or replacement item. This ensures secure delivery and protects you in case of disputes over receipt.

How does Relo ensure reliable delivery?

We are committed to providing fast, reliable and hassle-free delivery. You can always track your shipment with your tracking number or contact us via our contact page if you have any questions.